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As manager, I'm in-charge of our customer service operations. I wish I knew these simple steps when I started. These tips will prove invaluable and worth the short read.
Customer Service Manager
Is your list a "good" list for telemarketing? Chances are you will need to give your lists some thought. We share some age-old wisdom with you.
Your script communicates your brand and message. A script isn't something you "set & forget" - it's a document that needs a lot of TLC. We give you some insights for your script.
Your frontline is manned by the call agents. Making sure they have all the amunition they need and are well trained is an ongoing task. Your call center partner matters!
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